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Subject: URGENT repair — [issue] at [property address]

Hi [agent/landlord name],

I'm writing to formally notify you of an urgent repair required at [property address].

The issue: [describe — e.g. "the hot water service stopped working at approximately 6pm yesterday. No hot water in kitchen, bathroom, or laundry."]

When it started: [date / time]

Under s.62 of the Residential Tenancies Act 2010 (NSW), this is an urgent repair and must be addressed without delay.

Please confirm by return email (a) that you have received this notice, (b) when a tradesperson will attend, and (c) the expected timeframe for completion.

If I have not heard from you within [24 hours / next business day] I will exercise my rights under s.62 to arrange the urgent repair myself, with reimbursement to be claimed from the landlord under s.64 (subject to the qualified-tradesperson and reasonable-cost limits in those sections).

Regards,
[Your name]
[Phone]

Subject: Repair request — [issue] at [property address]

Hi [agent/landlord name],

I'd like to formally request the following repair at [property address]:

What's broken: [describe]
When it started: [date]
Current impact: [e.g. "fan in second bedroom doesn't work, room is unusable in current heat"]

I have attached photographs taken on [date].

Under s.63 of the Residential Tenancies Act 2010 (NSW), the landlord must keep the premises in a reasonable state of repair. Please confirm when a tradesperson will attend.

Happy to provide access on [list 2-3 dates/times that work].

Regards,
[Your name]

Subject: FOLLOW UP — repair request from [original date] — [property address]

Hi [agent/landlord name],

I wrote to you on [original date] requesting a repair for [issue]. I have not received a substantive response.

It has now been [X weeks] and the issue is unresolved.

If a tradesperson has not been arranged within the next 7 days, I will apply to NCAT for an order requiring the repair and (where appropriate) a rent reduction for the period the issue has persisted.

I would prefer to resolve this directly. Please confirm by [date] when the repair will be carried out.

Regards,
[Your name]

Subject: Re: Rent increase notice dated [date]

Hi [agent/landlord name],

Thank you for the rent increase notice received on [date].

I'd like to discuss the proposed increase before it takes effect on [proposed start date]. My concerns:

1. The proposed weekly rent ($[new amount]) represents a [X%] increase, which is above the rate of similar properties currently advertised in [suburb] (examples: [property A] $[rent], [property B] $[rent]).

2. [Any other context — e.g. "no improvements have been made to the property during my tenancy", or "rental market data for similar 2-bed apartments in this area shows median rent around $[market amount]"].

I'd like to propose [counter-offer] $[your number] per week, which I believe is fair and would keep me in the property long-term — saving you the cost and risk of re-letting.

If this isn't workable, I'll exercise my right under s.44 to seek a Tribunal review of the increase as excessive.

I'd appreciate a written response by [date].

Regards,
[Your name]

Subject: Bond claim dispute — [property address]

Hi [agent/landlord name],

I refer to your claim against my bond lodged with NSW Fair Trading on [date], with the following deductions:

- [Item 1]: $[amount]
- [Item 2]: $[amount]
Total claim: $[total]

I dispute the following items:

[Item X] — $[amount]: This represents fair wear and tear under s.51 of the Residential Tenancies Act 2010 (NSW). [Brief reason — e.g. "the property is approximately 8 years old; flattening in carpet walkways after a 2-year occupancy is normal wear, not damage."]

[Item Y] — $[amount]: The condition report at move-in noted [pre-existing condition]. The end-of-tenancy condition does not represent damage caused by me.

I am willing to settle on:
- [Item Z]: $[amount you accept]

I propose a final figure of $[your offer]. If we cannot agree, I will apply to NCAT under s.187 for a determination.

Regards,
[Your name]

Subject: Notice of termination dated [date] — invalid

Hi [agent/landlord name],

I received the termination notice dated [date], specifying a termination date of [date].

I do not consider this notice to be valid for the following reasons:

[Choose any that apply:]
- The notice does not specify a valid prescribed ground required by the Residential Tenancies Act 2010 (NSW) as amended. No-grounds terminations by the landlord were abolished on 19 May 2025 — including at end of fixed term.
- The notice was not accompanied by the NSW Fair Trading Termination Information Statement, which has been required since 19 May 2025.
- The notice does not include supporting documents for the stated ground (required where the ground is sale, significant renovations, demolition, owner moving in, or property no longer used as a rental).
- The minimum notice period required for the stated ground is [X] days. The notice gives only [Y] days. (Periodic: at least 90 days. Fixed-term ≤6 months: 60 days. Fixed-term >6 months: 90 days.)
- The notice was not properly served on me — it was [delivered by hand to the wrong address / sent to an old email / etc.].

Accordingly, the tenancy continues. I will continue to pay rent and meet my obligations under the agreement.

If you wish to discuss a mutual ending of the tenancy on different terms, I'm open to that conversation.

Regards,
[Your name]

Subject: Re: Inspection on [proposed date]

Hi [agent name],

Thank you for your message about an inspection on [date].

Under s.55 of the Residential Tenancies Act 2010 (NSW), routine inspections require at least 7 days written notice. The notice received on [date] gives only [X] days.

I'm not able to provide access on the proposed date. I'm happy to make the property available on [list 2 dates more than 7 days away] if that works.

Regards,
[Your name]

Subject: Request to keep a pet — [property address]

Hi [agent/landlord name],

I'm writing to formally request consent to keep a pet at [property address].

Pet details:
- Type / species: [e.g. cat]
- Breed: [breed]
- Age: [years]
- Weight: [kg]
- Desexed: [yes/no]
- Registered: [yes/no]
- Vaccinated: [yes/no]

About my pet: [a couple of lines — well-behaved, kept indoors, etc.]

I am happy to accept reasonable conditions — e.g. professional carpet clean at the end of the tenancy and prompt repair of any pet-caused damage. I confirm I understand any pet damage is my liability under s.51.

Under the 2025 NSW pet-renting reforms, I understand you have 21 days to respond. If I don't hear from you within that period, consent is taken to have been given.

References available on request.

Regards,
[Your name]

Subject: Notice of intention to vacate — [property address]

Hi [agent/landlord name],

I'm writing to give formal notice of my intention to vacate [property address].

My tenancy is currently periodic. The vacating date will be [date — at least 21 days from today], in accordance with s.85 of the Residential Tenancies Act 2010 (NSW).

I will arrange a final inspection time with you closer to the date. The property will be returned in clean condition consistent with the move-in condition report, fair wear and tear excepted.

Please confirm receipt and provide the process for the final inspection and bond return.

Regards,
[Your name]

Templates are general starting points. Always edit to fit your actual situation. Section references are to the Residential Tenancies Act 2010 (NSW). Educational tool, not legal advice.