Plain English first. Legal text below.

In these terms:

Renterprise, we, us, our

Mya Bertolini, trading as Renterprise (or any successor entity, including any Australian proprietary company subsequently registered to operate the platform).

Platform

the Renterprise website, web application, generated documents, downloadable packs, APIs, and any associated services we make available from time to time.

You, your

the natural person who accesses or uses the platform.

Content

all text, images, files, photos, and other materials you upload, paste, type into, or otherwise submit to the platform, plus any documents, reports, or letters the platform generates from those inputs.

AI output

any analysis, summary, letter, or other text that the platform produces using artificial intelligence or automated processes based on your Content.

NSW Act

the Residential Tenancies Act 2010 (NSW), as amended from time to time.

Australian Consumer Law

Schedule 2 of the Competition and Consumer Act 2010 (Cth).

By accessing or using the platform, you accept these terms and agree to be bound by them. If you do not accept these terms, you must not use the platform. We may require you to confirm acceptance before each major version change of these terms.

3.1The platform provides general legal information, educational content, and document preparation tools relating to residential tenancies in New South Wales, Australia. It is designed to help renters understand and exercise rights they already have under the NSW Act.

3.2The platform does not provide legal advice. We are not a law firm. We do not act as your lawyer. No lawyer-client or other professional relationship is formed by your use of the platform.

3.3Every output produced by the platform, including but not limited to lease analyses, letters, NCAT applications, statements of facts, evidence indexes, and submissions outlines, is computer-generated based on the Content you provide. The output may contain inaccuracies, omissions, or errors of legal interpretation.

3.4Before sending, filing, or relying on any document produced by the platform, you must read it carefully, verify the factual accuracy, and seek legal advice if the matter is serious or complex.

3.5For serious, time-critical, or complex matters, you should consult a qualified legal practitioner, the Tenants' Union of NSW (1800 251 101), Legal Aid NSW, or your nearest community legal centre. The platform is a complement to, not a replacement for, professional legal services.

4.1You must be at least 18 years of age to use the platform.

4.2You must have legal capacity to enter into these terms. If you are using the platform on behalf of an organisation, you warrant that you have authority to bind that organisation.

4.3The platform is designed primarily for residential tenancy matters under NSW law. If you use it for any matter outside NSW or for a non-residential tenancy, you do so on the understanding that the outputs may not be accurate for your situation.

5.1When you sign up, you must provide a valid email address you control and choose a password. We email a one-time link to that address to confirm you own it, then sign-ins use email and password. You are responsible for keeping your password (and access to your email account, used for password resets) secure.

5.2You retain ownership of any Content you submit. By submitting Content, you grant us a non-exclusive, royalty-free, worldwide licence to process, transmit, and analyse that Content for the sole purpose of providing the platform to you.

5.3You warrant that you have the right to submit any Content you submit, and that doing so does not infringe any third party's rights (including privacy or confidentiality).

5.4You must not submit Content that is illegal, defamatory, harassing, or that contains malicious code, and you must not attempt to bypass rate limits, abuse the free tier through duplicate accounts, or interfere with the platform's integrity or security controls.

5.5We do not store your Content on our servers as a matter of course; see the Privacy Policy for the technical detail of how Content is handled, including limited and time-bounded transmission to our third-party AI processor.

6.1The platform's output is generated by automated processes and is not reviewed by a lawyer before delivery.

6.2You acknowledge and accept that AI output may:

• contain factual errors;
• misstate or misapply the law;
• omit relevant considerations;
• reflect law that has been amended since the output was produced;
• be unsuitable for your particular circumstances.

6.3To reduce these risks we apply additional safeguards before showing output to you: every section of the NSW Residential Tenancies Act 2010 cited by the platform is checked against a hand-verified allowlist, an "Honest Assessment" banner is required on bond and similar analyses to surface arguments against you as well as for you, and the platform's prompts include a fairness rule that requires it to disclose weaknesses in your position. These safeguards reduce — but do not eliminate — the chance of an error in the output.

6.4You assume full and sole responsibility for every decision you make and every document you send, file, or rely on, whether or not the platform suggested it.

6.5You must independently verify any factual claim, dollar amount, date, deadline, citation to legislation, or procedural step before acting on it.

7.1Some features of the platform are free, including the Tenant Portfolio and the domestic-violence crisis tool. Other features and unlimited use are available under a one-time-payment Tenant Toolkit plan that covers a fixed period (currently 6, 12, or 24 months) as described on the pricing page. There are no recurring subscriptions.

7.2All prices are in Australian dollars and include GST unless stated otherwise.

7.3Payment is processed by Stripe. We do not see or store your full card details.

7.4We grant paid access only after Stripe confirms a successful payment. Payment confirmation is verified server-side using a signed Stripe webhook and a direct Stripe Session lookup; we will not unlock paid features on the basis of a URL parameter alone.

7.5Refunds are governed by Australian Consumer Law. We will refund any payment in circumstances where required by the consumer guarantees in the Australian Consumer Law, including but not limited to where the platform fails to perform a major aspect of its represented function.

7.6Outside the consumer guarantees, refunds are at our discretion.

8.1The platform, its design, codebase, prompts, templates, and brand are owned by Renterprise and protected by Australian and international intellectual property law.

8.2We grant you a personal, non-exclusive, non-transferable, revocable licence to use the platform and any output produced for your own tenancy matters. You may print, copy, sign, send, and file documents the platform generates for your matters without restriction.

8.3You must not redistribute, resell, sublicense, scrape, reverse-engineer, or otherwise commercialise the platform or its outputs except for the personal-use purposes described above.

You agree not to use the platform to:

• generate documents you know to be false or that contain false statements;
• harass, threaten, or defame any person;
• impersonate any other person;
• interfere with the platform's operation or security;
• scrape, copy, or extract Content other than your own for commercial purposes;
• any unlawful purpose under Australian law.

10.1We may suspend or terminate your access to the platform at any time, with or without notice, if we reasonably believe you have breached these terms or used the platform unlawfully.

10.2You may stop using the platform at any time. You can delete your local data from your dashboard at any time.

10.3Termination does not affect any rights or obligations that have accrued before termination.

11.1To the maximum extent permitted by law, the platform is provided "as is" and "as available".

11.2We do not warrant that the platform will be uninterrupted, error-free, or that any AI output will be accurate or fit for your particular purpose.

11.3Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable law that cannot lawfully be excluded.

12.1To the maximum extent permitted by law, our total liability to you for any loss, damage, claim, cost, or expense arising in connection with the platform (whether in contract, tort, statute, or otherwise) is limited to the amount you paid us in the 12 months immediately before the event giving rise to the liability, or $50 if you are a free user.

12.2In no event are we liable for any indirect, consequential, special, or punitive damages, including loss of profits, loss of business, loss of data, loss of opportunity, or any consequential loss of any kind.

12.3Nothing in this clause limits any rights you have under the Australian Consumer Law or any other law that cannot lawfully be limited or excluded.

You indemnify us against any claim, loss, damage, cost, or expense (including reasonable legal fees) arising out of or in connection with:

• your breach of these terms;
• your use of any AI output;
• any document you send, file, or rely on that the platform generated;
• any unlawful, defamatory, or infringing act by you using the platform.

14.1We may amend these terms from time to time. Material amendments will be notified to you through the platform.

14.2If the amendment is material, we will require you to accept the new terms before continuing to use the platform.

14.3Cosmetic, clarifying, or non-substantive changes do not require re-acceptance.

15.1These terms are governed by the laws of New South Wales, Australia.

15.2The parties submit to the exclusive jurisdiction of the courts of New South Wales and the federal courts of Australia.

15.3Before commencing any proceeding, you agree to make a good-faith attempt to resolve the dispute by emailing us at legal@renterprise.com.au. We will respond within 14 days.

16.1If any provision of these terms is held to be unenforceable, the remaining provisions continue in full force.

16.2Our failure to enforce any provision is not a waiver of that provision.

16.3These terms, together with the Privacy Policy, constitute the entire agreement between you and us in relation to the platform.

16.4You may not assign or transfer your rights under these terms without our consent. We may assign these terms in connection with a sale of substantially all of our business.

For questions about these terms: legal@renterprise.com.au

For privacy questions: privacy@renterprise.com.au

For general questions: hello@renterprise.com.au